What counts as an emergency roof repair
An emergency repair is anything that's letting water in, or anything that's about to. Active leaks through the ceiling. Tiles blown off in a storm. A tree branch on the roof. Flashing torn loose by high winds. Hail damage that's cracked tiles across a slope. If you're not sure, send us a photo and we'll tell you whether it's urgent or whether it can wait a few days.
Around Kiama we see this most often after southerly busters and east coast lows. The strong winds off the ocean lift tiles that were already loose, and within a few hours water's running across the ceiling. The faster we get up there with a tarp, the smaller the damage stays.
We also handle insurance emergencies. If your insurer has asked for a make-safe report or emergency mitigation, we can do it and supply the documentation. Just mention it when you call.
What we do when we get there
First job is always to stop the water. We secure a heavy-duty tarp over the affected area, clear blockages from gutters and box gutters if they're contributing, and check inside the roof cavity for active drips. We'll move belongings, set buckets, and take photos for your records and any insurance claim.
Then we assess. Some emergencies can be fully fixed on the first visit — a few replacement tiles, a patch of pointing, a length of flashing. Others need a return visit once we've sourced materials or once the weather clears. Either way, you'll get a clear quote for the permanent roof repair in Kiama before we start that work.
If the damage is widespread, it might be time to consider a full roof restoration rather than spot repairs. We'll lay out both options honestly and let you decide.
Why call Willows Roofing for emergencies in Kiama
We're local. That sounds simple, but it matters when you've got water coming through the kitchen at 9pm. We're not driving down from Sydney — we live and work in the Illawarra, and we prioritise emergency calls in our service area.
We're licensed, insured, and we carry the right safety gear for working on coastal roofs in bad weather. Wet tiles are dangerous and a lot of damage gets worse because untrained people try to fix it themselves. Don't risk it. Call us, and stay off the roof.
For non-urgent issues, our standard roof repairs Kiama service can usually be booked within a few days. For emergencies, call 0436 443 898 any time and we'll get to you.