Privacy Policy

Introduction

Willows Roofing & Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and address that you voluntarily provide when requesting a quote or contacting us.
• Property Information: Details about your property and roofing needs that you provide through our forms.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you quotes, updates, and promotional communications (with your consent)
• Analyze usage patterns to improve our website
• Comply with legal obligations

Facebook & Meta Advertising

We use Facebook and Meta advertising services to reach potential customers. This may involve:

• Using Facebook Pixel to track conversions and optimize ad delivery
• Creating custom audiences based on website visitors
• Displaying targeted advertisements on Facebook and Instagram

You can manage your Facebook ad preferences through your Facebook account settings or opt out of interest-based advertising through the Digital Advertising Alliance.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy, please contact us at: